FAQs Page - Aug 27, 16:43:32 – Toujours Flowers

Frequently Asked Questions

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About Everlasting Flowers:

Are the flowers real?

Yes, preserved flowers are 100% real flowers that have undergone a special preservation process to maintain their natural beauty and texture. Unlike artificial flowers, preserved flowers retain the authentic look and feel of fresh blooms.

How long do everlasting flowers really last?

Preserved flowers can last anywhere from 1 to 3 years, depending on their environment. With proper care—keeping them out of direct sunlight, high humidity, and away from water—they can last even longer.

How do you make the flowers preserved?

The preservation process involves carefully selecting fresh flowers at their peak beauty and then treating them with a natural, non-toxic solution that replaces the sap and water in the petals. This process stabilizes the flowers, allowing them to retain their softness, vibrant colors, and natural appearance for years to come, without the need for water or sunlight.

Are everlasting flowers safe for people with allergies?

Yes, everlasting flowers are generally safe for people with allergies. The preservation process reduces the pollen and allergens present in fresh flowers, making them a suitable option for those with sensitivities.

Do preserved flowers have a strong chemical smell?

No, preserved flowers do not have a strong chemical smell. They maintain their natural fragrance, although it may be less intense than that of fresh flowers. If you prefer a stronger scent, you can lightly mist them with a floral spray.

About Delivery

What areas do you offer same-day delivery to?

We offer same-day delivery across most parts of Singapore. Please check our delivery area map or contact customer service for specific details about your location.

Is there an additional charge for same-day delivery?

Yes, there may be a small surcharge for same-day delivery to cover the expedited service. This will be indicated at checkout.

Can I schedule a specific delivery time?

Yes, you can request a preferred delivery time or directly contact us. While we will do our best to accommodate your request, please note that specific time slots are subject to availability.

What should I do if my flowers arrive damaged?

If your flowers arrive damaged, please contact our customer service within 24 hours of delivery. We will work to resolve the issue and offer a replacement or refund.

Can I return or exchange my order?

Due to the nature of preserved flowers, we do not accept returns or exchanges. However, if there are issues with your order, please contact us, and we will do our best to assist you.

About Flower Care:

Do everlasting flowers require any special care?

Everlasting flowers require very minimal care. Simply keep them in a cool, dry place away from direct sunlight and humidity. There’s no need for water or additional maintenance, making them an easy and elegant option.

Can everlasting flowers be used in outdoor settings?

It’s best to use everlasting flowers indoors, as exposure to direct sunlight, rain, and high humidity can shorten their lifespan. They are ideal for indoor décor, gifts, and events where they can be enjoyed without environmental stress.

What happens if my everlasting flowers get dusty?

If your everlasting flowers collect dust, simply use a soft brush or a hairdryer on a cool, low setting to gently remove the dust. This will help keep your flowers looking fresh and beautiful.

Won’t the colors of preserved flowers fade over time?

The colors of preserved flowers are stabilized during the preservation process, allowing them to stay vibrant for a long time. However, to prevent fading, it’s important to keep them out of direct sunlight and away from high heat.

Can I Take the Flowers Out of The Box?

No. To maintain their beautiful presentation, customers should not remove the flowers out of the box. These flowers are thoughtfully placed inside to ensure they stay vibrant for the entire lifespan of the arrangement. Each custom floral design is crafted with care, and removing the flowers could unfortunately spoil their elegant display.